FAQ
Where do items ship from?
Ottawa, Ontario, Canada
Do you ship your products to addresses outside Canada (ie USA)?
Orders are only shipped to Canadian addresses at this time.
Are custom orders available?
Items available are ready to ship and most have several colour options. Should you find a colourway not available, please contact me. If there is enough interest, it might be added as a regular colourway. Custom orders at this time are not available.
Do you make items in baby sizes?
Items are currently in Adult and Teen sizes but Baby sizes may be added later.
Can I recycle the shipping envelope?
Yes, you can recycle them. The envelopes are made from 100% recycled paper fibre for the inner padding as well as the outer later. The envelope can be recycled with other paper fibres at the curb. It is recommended to remove the shipping label to protect your personal information.
How do I plug in the light strands?
The Eco Light Strands ™ are made with yarn and while appear like the retro strand of lights, for your safety they should never be inserted into any outlet or electricity source. The Eco Light Strands ™ are for decoration only and NOT a toy.
Are your products handmade?
All designs are produced by the owner/designer of Hats for Life Designs by hand one stitch at a time. Hang tags are hand written and tied by hand to each item. Name tags and pom poms are sewn on by hand. New name tags are attached by rivets. Some pom poms are created by the owner/designer of Hats for Life Designs. The name tags are sourced from a small business in Ontario.
Are these items crochet or knitted?
All items are crocheted using various stitch techniques including Tunisian.
Disclaimer
It is in the nature of crochet to stretch. Just as your favourite jeans become a custom fit, a crochet hat will as well.
Hand dyed yarn will have subtle changes between each skein in the batch or dye lot. As the yarn is worked, the colours may appear to be spotted or striped. As each skein of hand dyed yarn is unique, each crochet item made with the hand dyed yarn will also be unique.
Pure sheep wool may have some natural fibres imbedded within the strand. They are removed during manufacturing but some remain. The designer removes them during production to the best of their ability but some fibres become spun into the core of the yarn and may work their way to the surface over time. This does not affect the product stability but could create mild irritation and can be removed simply by pulling them out.
Crochet items can be washed (preferably by hand) and reshaped when wet then left to dry flat. Items left hanging will stretch and lose their shape. Should items be washed in a machine, caution should be used to avoid encountering anything that would snag on the stitches and damage the item. Care instructions are available on our FAQ section and social feed @hats.for.life.designs
Contact
If you still have questions, send an email to info@hatsforlifedesigns.com